Contact Information

Reach out to us via email. Our team responds to all emails within 24 business hours.

General Inquiries

Primary Email

For general inquiries, new client consultations, and general information about our services.

Response within 24 hours
  • New client consultations
  • General information requests
  • Media inquiries
  • Partnership opportunities
  • Speaker requests
  • Event invitations
Send Email
Investment Inquiries

Investment Team

For investment-related questions, portfolio reviews, and strategy discussions.

Response within 24 hours
  • Investment strategy
  • Portfolio reviews
  • Market inquiries
  • Performance questions
  • Strategy adjustments
  • Risk assessment
Email Investments

How to Email Us

Follow these guidelines to ensure your email receives prompt and accurate attention.

Our Office Locations

Connect with our team at any of our office locations across Canada.

Headquarters

Vancouver Office

Our main office in downtown Vancouver houses our executive team, investment research, and client services departments.

225 W 8th Ave #301
Vancouver, BC V5Y 1N3
Mon-Fri 8:30-5:30
Regional Office

Toronto Office

Our Toronto office serves clients across Ontario and Eastern Canada with dedicated investment advisors and support staff.

181 Bay Street, Suite 2500
Toronto, ON M5J 2T3
Mon-Fri 9:00-5:00
Regional Office

Calgary Office

Our Calgary office specializes in energy sector investments and serves clients across Alberta and the Prairies.

525 8th Ave SW, Suite 1600
Calgary, AB T2P 1G1
Mon-Fri 8:30-4:30

Key Contact Persons

Connect directly with members of our leadership and client services teams via email.

CEO

Arto Timo Kangas

Broker & Financial Facilitator

Arto Timo leads Spring Lime's financial management and overall firm direction with 15+ years of market experience.

artok@springlimes.ca
For executive matters and strategic inquiries
Client Services

O'Neill Raymond

Chief Investment Manager

Raymond works with prospective clients to understand their needs and develop appropriate investment solutions.

raymond.neill@springlimes.ca
For client service matters and relationship management
New Clients

Michael Chen

Director of Business Development

Michael oversees all client interactions and ensures exceptional service experiences for our investors.

mchen@springlimes.ca
For new client inquiries and business development

Our Email Consultation Process

Here's what to expect when you email Spring Lime Investments.

1

Send Your Email

Email us at info@springlimes.com with your inquiry. Use our email templates for best results.

2

Automatic Acknowledgement

Receive an automatic acknowledgement email confirming we've received your message.

3

Team Assignment

Our team reviews your email and assigns it to the appropriate department or specialist.

4

Personalized Response

Receive a personalized response from our team within 24 business hours.

Interactive Location Map

View our office locations and get directions

Vancouver Headquarters

225 W 8th Ave #301, Vancouver, BC V5Y 1N3

Primary Email:

info@springlimes.com

Public Transit:

10-minute walk from Broadway-City Hall Station. Multiple bus routes nearby.

Get Directions

Contact FAQs

Common questions about contacting Spring Lime Investments via email.

Our primary email address for all general inquiries is info@springlimes.com. This email is monitored by our client services team who will direct your inquiry to the appropriate department. For specific matters, you can also use: 1) support@springlimes.ca for existing client account questions, 2) artok@springlimes.ca All emails sent to any of these addresses are responded to within 24 business hours.

Our standard email response times are: 1) General inquiries to info@springlimes.com: Within 24 business hours, 2) Client support to support@springlimes.ca: Within 4 business hours, 3) Investment inquiries to artok@springlimes.ca: Within 24 business hours, 4) Urgent matters: Mark "URGENT" in subject line for priority attention. You will receive an automatic acknowledgement email immediately after sending your message. Responses may take longer during weekends, holidays, or periods of high volume, but we strive to respond to all emails promptly.

To help us serve you efficiently, please include: 1) Your full name and contact information, 2) Clear subject line describing your inquiry, 3) If you're an existing client, your client ID or account number, 4) Detailed description of your inquiry or concern, 5) For investment inquiries: approximate investment amount, time horizon, and investment goals, 6) For account questions: relevant account numbers or transaction details, 7) Any supporting documents as attachments if needed. Using our email templates (provided on this page) will ensure you include all necessary information for a comprehensive response.

Yes, you can send documents via email with the following guidelines: 1) Accepted formats: PDF, JPG, PNG, DOC, DOCX, XLS, XLSX (under 10MB each), 2) Security: Our email system uses bank-grade encryption for all incoming and outgoing messages, 3) Sensitive information: For highly sensitive documents, we recommend using our secure client portal (available to existing clients), 4) Multiple files: If sending multiple documents, please compress them into a ZIP file, 5) Confidentiality: All documents received are treated as confidential and protected under Canadian privacy laws. Never send passwords or highly sensitive authentication information via email.

Yes, we offer comprehensive email consultations: 1) Initial inquiries: You can describe your financial situation and goals via email, 2) Follow-up discussions: We can conduct detailed discussions entirely through email if preferred, 3) Document review: We can review financial documents you send via email, 4) Proposal delivery: Investment proposals and strategies can be delivered via email, 5) Ongoing communication: Many clients prefer email for ongoing communication. For complex matters, we may suggest a follow-up phone or video call, but initial consultations can certainly be conducted via email at your convenience.